{"id":7033,"date":"2024-02-19T09:30:02","date_gmt":"2024-02-19T07:30:02","guid":{"rendered":"https:\/\/rf.gov.pl\/dla-klientow\/porady-ekspertow\/"},"modified":"2024-05-15T11:20:13","modified_gmt":"2024-05-15T11:20:13","slug":"expert-advice","status":"publish","type":"page","link":"https:\/\/rf.gov.pl\/en\/for-customers\/expert-advice\/","title":{"rendered":"Expert advice"},"content":{"rendered":"\n<p>Have you received the position of a financial institution? Do you disagree with it or don\u2019t understand it? Or perhaps you feel aggrieved by its action, but you do not know what your rights are?<\/p>\n\n\n\n<p>Consult the experts of the Financial Ombudsman. They provide assistance by phone and provide answers to e-mail inquiries. They will tell you what you can do next in your case.<\/p>\n\n\n\n<p><strong>Please note! The helpline operates in Polish only.<\/strong><\/p>\n\n\n<div class=\"\">\n\n\n\n\n\n<div class=\"row\">\n        \n      <div class=\"col-xxl-6 col-xl-6 col-lg-6 col-md-12 col-sm-12 main_sec\">\n      <div class=\"contact_box main_sec_box\">\n              <div class=\"number\"> <img decoding=\"async\" src=\"https:\/\/rf.gov.pl\/wp-content\/uploads\/2024\/04\/incoming-call-1.svg\" alt=\"\">22 333 73 28<\/div>\n            <div class=\"contact_text\">\n                  <p> from <strong>9:00 a.m. to 5:00 p.m. (on Monday)<\/strong> and from <strong>9:00 a.m. to 2:00 p.m. (from Tuesday to Friday)<\/strong> \u2013 experts in the field of:<\/p>\r\n<ul>\r\n  <li>business insurance,<\/li>\r\n  <li>particularly motor insurance (OC, AC, assistance),<\/li>\r\n  <li>life insurance,<\/li>\r\n  <li>accident insurance,<\/li>\r\n  <li>home and apartment insurance,<\/li>\r\n  <li>travel insurance,<\/li>\r\n  <li>loans,<\/li>\r\n  <li>small and medium enterprises,<\/li>\r\n  <li>agricultural insurance, etc.<\/li>\r\n<\/ul>                               <\/div>\n      <\/div>\n      <\/div>\n              \n      <div class=\"col-xxl-6 col-xl-6 col-lg-6 col-md-12 col-sm-12 main_sec\">\n      <div class=\"contact_box main_sec_box\">\n              <div class=\"number\"> <img decoding=\"async\" src=\"https:\/\/rf.gov.pl\/wp-content\/uploads\/2024\/04\/incoming-call-1.svg\" alt=\"\">22 333 73 25<\/div>\n            <div class=\"contact_text\">\n                  <p><\/strong> from <strong>8:00 a.m. to 4:00 p.m.<\/strong> \u2013 experts in the field of:<\/p>\r\n<ul>\r\n  <li>problems with banks,<\/li>\r\n  <li>the capital market.<\/li>\r\n<\/ul>                               <\/div>\n      <\/div>\n      <\/div>\n              \n      <div class=\"col-xxl-6 col-xl-6 col-lg-6 col-md-12 col-sm-12 main_sec\">\n      <div class=\"contact_box main_sec_box\">\n              <div class=\"number\"> <img decoding=\"async\" src=\"https:\/\/rf.gov.pl\/wp-content\/uploads\/2024\/04\/incoming-call-1.svg\" alt=\"\">22 333 73 32<\/div>\n            <div class=\"contact_text\">\n                  <p><\/strong> from <strong>2:00 p.m. to 5:00 p.m. (on Monday)<\/strong> and from <strong>12:00 p.m. to 2:00 p.m. (on Wednesday and Friday)<\/strong> \u2013 for:<\/p>\r\n<ul>\r\n  <li>members of Open Pension Funds,<\/li>\r\n  <li>participants of Employee Pension Schemes,<\/li>\r\n  <li>individuals using individual retirement accounts.<\/li>\r\n<\/ul>                               <\/div>\n      <\/div>\n      <\/div>\n            \n\n\n      <\/div>\n\n      \n      \n\n<\/div>\n\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Expert advice can also be obtained by e-mail by writing to the following address: biuro@rf.gov.pl.<\/p>\n\n\n\n<p>Please note! Depending on the complexity of the case, the waiting time for a response to the e-mail is approximately 2 weeks.<\/p>\n\n\n\n<p>We provide information on the status of the application addressed to the Financial Ombudsman by phone between 10:00 a.m. and 2:00 p.m. at the following telephone numbers: 22 333-73-26 and 22 333-73-27.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Have you received the position of a financial institution? Do you disagree with it or don\u2019t understand it? Or perhaps you feel aggrieved by its action, but you do not know what your rights are? Consult the experts of the Financial Ombudsman. They provide assistance by phone and provide answers to e-mail inquiries. They will [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":15746,"parent":7010,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-inner-page.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-7033","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/rf.gov.pl\/en\/wp-json\/wp\/v2\/pages\/7033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rf.gov.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rf.gov.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rf.gov.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rf.gov.pl\/en\/wp-json\/wp\/v2\/comments?post=7033"}],"version-history":[{"count":6,"href":"https:\/\/rf.gov.pl\/en\/wp-json\/wp\/v2\/pages\/7033\/revisions"}],"predecessor-version":[{"id":16196,"href":"https:\/\/rf.gov.pl\/en\/wp-json\/wp\/v2\/pages\/7033\/revisions\/16196"}],"up":[{"embeddable":true,"href":"https:\/\/rf.gov.pl\/en\/wp-json\/wp\/v2\/pages\/7010"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rf.gov.pl\/en\/wp-json\/wp\/v2\/media\/15746"}],"wp:attachment":[{"href":"https:\/\/rf.gov.pl\/en\/wp-json\/wp\/v2\/media?parent=7033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}