Entity: Financial Ombudsman
ENSURING DIGITAL, ARCHITECTURAL AND INFORMATION AND COMMUNICATION ACCESSIBILITY
The Office of the Financial Ombudsman (hereinafter referred as the BRF) that supports the Financial Ombudsman in carrying out its statutory duties, strives to ensure to the fullest extent possible the access to the Office’s offices, published, transmitted and shared information and websites for all persons. Anyone without having to demonstrate a legal or factual interest has the right to inform the BRF of a lack of architectural or informational and communicational accessibility and to request digital accessibility.
DIGITAL ACCESSIBILITY
The Financial Ombudsman undertakes to ensure the accessibility of its website in accordance with the provisions of the Act of April 4th 2019 on the digital accessibility of websites and mobile applications of public entities.
This accessibility statement applies to the website https://rf.gov.pl/en/
Website publication date: 02.06.2020 r.
Last updated: 15.03.2024 r.
DIGITAL ACCESSIBILITY STATUS
The website is partially compliant with the Act of April 4 th 2019 on the digital accessibility of websites and mobile applications of public entities due to the incompatibilities or exclusions listed below.
INACCEPTABLE ELEMENTS AND CONTENT (ELEMENTS NEEDING IMPROVEMENT):
- Not all videos posted on the website have subtitles. There is no audio description or text transcription for video and audio content.
- There are no text alternatives for images, including linked images and interface elements.
- Issues with form field labels and the Newsletter module.
- Issues with the logical operation of tags in news feeds.
- Lack of consistent link identification across the website.
PREPARATION OF ACCESSIBILITY DECLARATION
Date of declaration: 2025-08-21
This declaration was prepared based on a self-assessment conducted by the public entity.
KEYBOARD SHORTCUTS
Standard keyboard shortcuts can be used on the website.
REQUEST FOR DIGITAL ACCESSIBILITY
According to Article 18, Section 1 of the Act on Digital Accessibility of Public Entity Websites and Mobile Applications, everyone has the right to request that a public entity ensures the digital accessibility of a specified website, mobile application or website element or to make it available via an alternative access method.
How to submit a request:
A request for digital accessibility can be submitted:
- in person in the Office of the Financial Ombudsman, ul. Nowogrodzka 47A, 00-695 Warsaw,
- by post to the address provided above,
- by email to dostepnoscwbrf@rf.gov.pl ,
- via e-PUAP.
The request should include:
- contact details of the person making the request;
- identification of the website, mobile application, or element of the website or mobile application of the public entity that is to be digitally accessible;
- identification of how to contact the person making the request;
- identification of an alternative access method, if applicable.
HANDLING REQUESTS AND COMPLAINTS RELATED TO DIGITAL ACCESSIBILITY
We will respond to your request as soon as possible, no later than 7 days from its receipt.
If this deadline is too short for us we will inform you. This notification will provide a new deadline by which we will correct the errors you reported or prepare the information in an alternative manner. This new deadline will not exceed two months.
If we are unable to ensure the digital accessibility of the website or content as requested we will offer you access to it through an alternative means.
If you are dissatisfied with the response to your request you have the right to submit a complaint to the Commissioner for Human Rights. Detailed information and contact details can be found on the official website of the Commissioner: https://bip.brpo.gov.pl/pl
APPEAL
If the requested digital accessibility is refused or if an alternative access method is refused the requesting party has the right to submit a complaint to the Office of the Financial Ombudsman. The provisions of the Code of Administrative Procedure apply to the complaints regarding digital accessibility.
ARCHITECTURAL ACCESSIBILITY AND INFORMATION AND COMMUNICATION
ARCHITECTURAL ACCESSIBILITY
The building housing the Office of the Financial Ombudsman is located at 47A Nowogrodzka in Warsaw.
The building in which the office of the Field Representative of the Financial Ombudsman is located is at Krakowskie Przedmieście 22, room 1, Lublin.
The building in which the office of the Field Representative of the Financial Ombudsman is located is at Prosta 1/2, room 5, Olsztyn.
Accessibility to the above-mentioned locations is described below.
DESCRIPTION OF ACCESSIBILITY TO THE FINANCIAL OMBUDSMAN’S OFFICE IN WARSAW:
The building housing the Financial Ombudsman’s Office is located at 47A Nowogrodzka.
The entrance to the building is located on Nowogrodzka and is wheelchair-accessible. The doors are double-leaf with a total width of 186 cm and lead to the lobby. They are not automatically operated but there is staff inside to assist with opening them. You can contact building security by ringing the bell and BRF staff can also assist you if they are at the BRF Information Point.
Immediately after entering the lobby the Financial Ombudsman’s Office Information Point is located on the left and a few meters further the building security desk is located on the right.
The Financial Ombudsman’s Office Information Point is accessed via a small ramp.
There are no voice announcements or induction loops in the building. The building lacks Braille signage, high-contrast signs or large-print signs for the visually impaired.
There are three parking spaces for people with disabilities located near the building on Nowogrodzka Street.
Access to the building and its rooms is permitted with an assistance dog or guide dog.
There is no sign language interpreter.
Accessibility description of the office of the Financial Ombudsman’s Field Representative in Lublin:
The building housing the office of the Financial Ombudsman’s Representative is located at 22 Krakowskie Przedmieście, apartment 1.
There are no steps in front of the building entrance.
The entrance door to the building is wheelchair-accessible. The door is single-leaf with a total width of approximately 100 cm, opens with considerable force, opens outwards, is unlocked by an intercom and leads to the lobby. There is an elevator on the ground floor with 90 cm wide doors.
The office of the Financial Ombudsman’s Field Representative is located on the first floor.
After exiting the elevator a 100 cm wide wooden door opens outward manually with considerable force. A BRF employee can provide assistance if necessary.
A secretary’s desk is located at the entrance.
There are no voice announcements or induction loops in the building.
There are no Braille signs, high-contrast signs, or large print for visually impaired users.
There are two parking spaces for people with disabilities located near the building on Walerego Wróblewskiego Street.
Access to the BRF building and its premises is permitted with assistance dogs or guide dogs.
There is no sign language interpreter.
To schedule a visit, please contact us in advance:
Phone: 22 333 73 31
Email: biuroterenowelublin@rf.gov.pl
DESCRIPTION OF ACCESSIBILITY TO THE OFFICE OF THE LOCAL REPRESENTATIVE OF THE FINANCIAL OMBUDSMAN IN OLSZTYN:
The building housing the office of the Field Representative of the Financial Ombudsman is located at 1/2 Prosta, apartment 5.
There are no voice announcements or induction loops in the building.
There are no Braille signs, high-contrast signs, or large-print signs for visually impaired people.
There is a parking space for people with disabilities located near the building on Stanisława Staszica Street.
You can enter the BRF building and premises with an assistance dog or a guide dog.
There is no sign language interpreter.
To schedule a visit, please contact us in advance:
Telephone: 22 333 73 37
ARCHITECTURAL OR INFORMATION AND COMMUNICATION ACCESSIBILITY REQUEST
According to Article 30 of the Act on Ensuring Accessibility for Persons with Special Needs a person with special needs or their legal representative after demonstrating a legitimate interest has the right to request architectural or information and communication accessibility. Similarly we may be informed of a lack of such accessibility but in this situation demonstrating a legal or legitimate interest is not required.
How to submit an application:
- in person in the Office of the Financial Ombudsman, ul. Nowogrodzka 47A, 00-695 Warsaw,
- by post to the address indicated above,
- by email to dostepnoscwbrf@rf.gov.pl ,
- via e-PUAP.
The application should include:
- the applicant’s contact details;
- an indication of the barrier hindering or preventing architectural or information and communication accessibility;
- Indication of how to contact the applicant;
- Indication of the preferred method of ensuring accessibility, if applicable.
Application Review:
We will respond to your application as soon as possible, no later than 7 days after receiving it.
If this deadline is too short for us we will inform you. This notification will provide a new deadline by which we will correct the errors you reported or prepare the information or solution in an alternative manner. This new deadline will not be longer than 2 months.
If we are unable to ensure architectural or information and communication accessibility we will offer you access in an alternative manner.
APPEAL:
If BRF, despite submitting an application, does not ensure accessibility you may submit a complaint about the lack of accessibility to the Chairman of the Management Board of PFRON within 30 days of the expiry of the deadline for ensuring accessibility or of receiving a refusal to provide accessibility. After reviewing the complaint the Chairman of the Management Board of PFRON issues a decision that requires accessibility to be provided in a specified manner within a period of no less than 30 days or in particularly complex cases, no less than 60 days, from the date of receipt of the decision or exempts the applicant from the obligation to provide accessibility. The Chairman of the Management Board of PFRON may also terminate the proceedings without issuing a decision and discontinue the entire proceedings if the complaint is deemed groundless.
Accessibility Coordinator at the Office of the Financial Ombudsman:
Jakub Kubacki, contact: dostepnoscwbrf@rf.gov.pl
The Office of the Financial Ombudsman strives to ensure access to the Office’s buildings, published information, and websites to the fullest extent possible. This declaration was prepared based on a self-assessment conducted by the public entity.