Expert advice

Have you received the position of a financial institution? Do you disagree with it or don’t understand it? Or perhaps you feel aggrieved by its action, but you do not know what your rights are?

Consult the experts of the Financial Ombudsman. They provide assistance by phone and provide answers to e-mail inquiries. They will tell you what you can do next in your case.

Please note! Please be advised that in connection with the COVID-19 pandemic, special telephone numbers and e-mail addresses have been made available. You can submit information on objections to the activities of financial institutions in connection with the pandemic.

Please note! The helpline operates in Polish only.

The helpline is open from 9.00 a.m. to 4.00 p.m.:

  • insurance and pension matters: 22 333 73 37
  • banking and capital matters: 22 333 73 38

E-mail: poradyCOVID@rf.gov.pl

Please note! Currently proposed contracts or annexes sent to the e-mail address will not be analysed in relation to an individual case. If non-compliance with the law or best practices is noticed, the Financial Ombudsman will only take systemic actions.

To receive expert advice on matters not related to the COVID-19 coronavirus, call one of the following telephone numbers:

22 333 73 28 – Mondays from 9.00 a.m. to 6.00 p.m., Tuesdays-Fridays from 9.00 a.m. to 4.00 p.m. – experts in the field of business insurance, in particular motor insurance (OC, AC, assistance), life insurance, accident insurance, houses and flats, tourism, loans, small and medium enterprises, agricultural insurance, etc.

22 333 73 25 – from 12.00 a.m. to 4.00 p.m – experts in the field of problems with banks and the capital market.

508 810 370 – from 12.00 a.m. to 4.00 p.m. – for members of Open Pension Funds, participants of Employee Pension Schemes, and people using individual retirement accounts.

Expert advice can also be obtained by e-mail by writing to the following address: bilety@rf.gov.pl or via the contact form (form in Polish only).

Please note! Depending on the complexity of the case, the waiting time for a response to the e-mail is approximately 2 weeks.

We provide information on the status of the application addressed to the Financial Ombudsman by phone between 10:00 a.m. and 2:00 p.m. at the following telephone numbers: 22 333-73-26 and 22 333-73-27.

Please note! During the pandemic, the Financial Ombudsman’s Office is closed to the public.