Financial Ombudsman and Deputies

Michał Ziemiak, PhD, Financial Ombudsman

Legal advisor, assistant professor at the Department of Insurance and Medical Law at the Faculty of Law and Administration, Nicolaus Copernicus University in Toruń, and a member of the Polish branch of the Association Internationale de Droit des Assurances (AIDA). He acted as an consultant and trainer for insurance companies, investment fund associations, brokers, agents, and other financial institutions. He is the author of more than 100 articles, case notes, studies, and press publications in the fields of civil law, insurance law, banking law, consumer protection, and medical law.

During his 12-year career as a legal advisor, he has primarily focused on providing ongoing support to business entities, including insurance intermediaries (brokers and agents), as well as handling cases for clients of financial market entities. This includes cases related to loans indexed/denominated in foreign currencies and claims for compensation and other benefits under insurance contracts. He has also been involved in reviewing development strategies, drafting documents, planning solutions, and products, including those for financial market entities.

Ziemowit Bagłajewski, Deputy Financial Ombudsman

Deputy Financial Ombudsman from December 2021, overseeing the Extrajudicial Dispute Resolution Division and the Administration and Finance Division. Ziemowit Bagłajewski is a graduate of the Faculty of Law and Administration of Warsaw University and a lawyer with many years of experience. From 2015 to 2021, he pursued the profession of a lawyer, since 2012, he has been a member of the Warsaw Bar Association.

Mr Bagłajewski has extensive experience in litigation, in particular in matters relating to the protection of the interests of clients of financial market entities. He is an expert in the field of organisation and functioning of the financial market and legal regulations creating the environment for this market.

Aneta Weremko, Director General

Her main task as the Director General is to directly supervise the departments of the Financial Ombudsman Office, ensuring the proper functioning of the institution in accordance with regulations and administrative procedures.

Before assuming her current position in the office, she served as the Director of the Organizational and Financial Department at the Financial Ombudsman Office.