Financial Ombudsman and Deputies

Dr Bohdan Pretkiel was appointed as the Financial Ombudsman on December 9, 2021.

Dr Bohdan Pretkiel graduated summa cum laude from the Faculty of Law and Administration (WPIA) at the University of Warsaw (UW). He received his PhD degree with honors in the field of legal sciences from this university in 2018. He was also educated at the Vilnius University. Since February 2020, he was an assistant professor at the Faculty of Law and Administration of the University of Warsaw (Department of Logic and Legal Argumentation). Since 2012 he has been teaching legal logic at WPIA UW. Author of papers, scientific articles and monographs.

Barrister and lawyer with many years of experience. He worked, among others, in law firms, where inter alia he dealt with problems in the field of financial law. He has served as Chief Executive Officer of a capital group. Member of the Supervisory Board of the Polish Investment and Trade Agency from August 2018 to February 2021. Member of the expert team on building the institution of civil dialogue at the Government Plenipotentiary for Civil Society since April 2016. President of the think-tank known as Mikołaj Sienicki Institute since December 2017.

Paweł Zagaj, Deputy Financial Ombudsman

Since 2016, Paweł Zagaj has been the Deputy Financial Ombudsman. Previously, for 7 years he was associated with the Office of Competition and Consumer Protection. He was the Head of the Strategy and Analysis Department and the Consumer Policy Department in the Department of Consumer Interest Protection at UOKiK [the Office of Competition and Consumer Protection]. In 2011, he was the Consumer Attaché at the Permanent Representation of the Republic of Poland in Brussels, and at the same time chaired the Working Group for Information and Consumer Protection in the EU Council. In his professional career, he participated in legislative work on consumer protection solutions on the financial market, as well as participated in negotiations aimed at adopting the directive on alternative dispute resolution methods for consumer disputes and the regulation on online dispute resolution, as well as in the work implementing the above-mentioned directive to the national legal order. Legal advisor, graduate of the Faculty of Law and Administration at the University of Warsaw.

Ziemowit Bagłajewski, Deputy Financial Ombudsman

Deputy Financial Ombudsman from December 2021, overseeing the Extrajudicial Dispute Resolution Division and the Administration and Finance Division. Ziemowit Bagłajewski is a graduate of the Faculty of Law and Administration of Warsaw University and a lawyer with many years of experience. From 2015 to 2021, he pursued the profession of a lawyer, since 2012, he has been a member of the Warsaw Bar Association.

Mr Bagłajewski has extensive experience in litigation, in particular in matters relating to the protection of the interests of clients of financial market entities.  He is an expert in the field of organisation and functioning of the financial market and legal regulations creating the environment for this market.