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International Cooperation of Financial Ombudsmen

8 September 2021

Economic Forum in Karpacz: International cooperation is essential to protect financial market customers.

mężczyźni elegancko ubranych na scenie konferencji

The Financial Ombudsmen of Poland and Ireland, prof. Mariusz Golecki and Ger Deering / PAP Photo Stach Leszczyński

The Financial Ombudsmen for Ireland and Poland, Mr Ger Deering and prof. Mariusz Golecki declared their cooperation to strengthen consumer protection in the financial market.

– The specialised office of the Financial Ombudsman plays a significant role, which is to protect the legally weaker participants in the financial market. In Ireland as in Poland, and indeed across Europe, there are more and more pitfalls for customers of financial institutions. Insurance and credit agreements are complicated, with more and more provisions in the small print that can get customers into trouble for years to come – said Gerd Deering, Ireland’s Financial Ombudsman. – We have to solve many problems which have accumulated over the years – declares the guest of the 30th Economic Forum in Karpacz.

– Ireland has a very strong track record in protecting non-professional financial market participants. The Financial Ombudsman has adequate tools to protect customers effectively – admits prof. Mariusz Golecki, Financial Ombudsman in Poland. – Our cooperation will be multidimensional, as many of our compatriots live in Ireland and often turn to the Financial Ombudsman there with requests for help.

The Financial Ombudsman is a partner of the 30th Economic Forum in Karpacz, where he organises the following debates devoted to the place of the consumer in the financial market.

Franc loans today and tomorrow in the European context – 7.09.2021, 2:30 p.m. – 3:30 p.m.

Unauthorised transactions as an example of contemporary threats to customer security in the financial market – 8 September of this year, 1:20 p.m. – 2:20 p.m.

Consumer protection in the financial market in the European perspective – 9 September of this year, 1:20 p.m. – 2:20 p.m.


The Financial Ombudsman’s website in Ukrainian
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An illusory insurance contract to a loan. The court agreed with the Financial Ombudsman and ruled in favour of the borrower who was ill.