Office Structure

dr hab. prof. UŁ Mariusz Jerzy Golecki, Financial Ombudsman

Deputies of the Financial Ombudsman:

  • Andrzej Kiciński
  • Paweł Zagaj

Office structure

Insurance and Retirement Market Customer Department (WUE)

  • Deputy Director – Aleksander Daszewski
  • Acting Deputy Director – Eliza Gużewska

The scope of activities of the Insurance and Retirement Market Customer Department includes the protection of customers of the insurance and pension market, i.e. domestic insurance companies, foreign insurance companies, main branches of foreign insurance companies, branches of foreign insurance companies, pension funds, pension companies, the Insurance Guarantee Fund, and the Polish Motor Insurers’ Bureau.

Banking and Capital Market Customer Department (WBK)

  • Director – Jakub Szczerbowski
  • Deputy Director – Katarzyna Szwedo-Mackiewicz
  • Deputy Director – Zdzisław Osada

The scope of activities of the Banking and Capital Market Customer Department includes the protection of banking and capital market customers, i.e. payment institutions, payment service offices, electronic money institutions, branches of foreign electronic money institutions, domestic banks, foreign banks, branches of foreign banks, branches of credit institutions, financial institutions, investment fund companies, investment funds, cooperative savings and credit unions, investment companies, and loan institutions.

Out-of-Court Dispute Resolution Department (WRS)

  • Deputy Financial Ombudsman, supervising the work of the department – Paweł Zagaj
  • Deputy Director – Anna Gadomska

The scope of activities of the Out-of-Court Dispute Resolution Department includes conducting out-of-court dispute resolution proceedings between the customer and the financial market entity.

Administration and Finance Department (WAF)

  • Director – Jacek Janowiak
  • Deputy Director – Ludmiła Lipiec-Warzecha
  • Deputy Director – Mirosław Kamiński

The scope of activities of the Administration and Finance Department includes servicing the Office in financial, accounting, HR, administrative, technical and organizational, statistical and IT matters.

Faculty of Studies and Analyses (WSA)

  • Deputy Director – Patryk Jóźwik

Audit and Control Department (WAK)

  • Director – Jarosław Tucholski

Department of Education and Communication (WEK)

  • Director – Adam Rafalski