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Accessibility Declaration eDeclarations

Entity: Financial Ombudsman

Ensuring digital, architectural, and information & communication accessibility

The Office of the Financial Ombudsman (hereinafter: BRF), which supports the Financial Ombudsman in carrying out statutory tasks, strives to ensure — to the fullest extent possible — access to the Office’s premises and to published, transmitted and shared information and websites for all persons. Anyone, without the need to demonstrate a legal or factual interest, has the right to inform BRF about a lack of architectural or information & communication accessibility and to request digital accessibility.

Financial Ombudsman undertakes to ensure the accessibility of its website in accordance with the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities.

This Accessibility Statement applies to the website https://edeklaracje.rf.gov.pl/.

Website publication and update dates

  • Website publication date:
  • Last significant update:

Digital accessibility status

The website is not compliant with the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities due to the non-conformities and exclusions listed below.

Elements and content that are not accessible

  • 1.3.1 Information and Relationships
  • 1.3.2 Meaningful Sequence
  • 1.3.5 Identify Input Purpose
  • 1.4.3 Contrast (Minimum)
  • 1.4.4 Resize Text
  • 1.4.10 Reflow
  • 1.4.12 Text Spacing
  • 2.4.1 Bypass Blocks
  • 2.4.2 Page Titled
  • 2.4.4 Link Purpose (In Context)
  • 2.4.5 Multiple Ways
  • 2.4.6 Headings and Labels
  • 3.3.1 Error Identification
  • 3.3.2 Labels or Instructions
  • 3.3.4 Error Prevention (Legal, Financial, Data)
  • 4.1.1 Parsing
  • 4.1.2 Name, Role, Value
  • 4.1.3 Status Messages

Preparation of this Accessibility Statement

Date of declaration: .
Date of last review of the declaration:

This declaration was prepared on the basis of a self-assessment carried out by the public entity.

Feedback and contact details

Person/unit responsible for digital accessibility: Accessibility Coordinator – Jakub Kubacki

E-mail: dostepnoscwbrf@rf.gov.pl

Telephone: (+48) 000 000 000

Standard keyboard shortcuts can be used on this website.

Handling requests and complaints related to accessibility

Everyone has the right to request that the indicated website or its element be made digitally accessible, or to request access to information by an alternative means.

We will respond as soon as possible, no later than 7 days from receipt. If this deadline is too short, we will set a new one (not longer than 2 months) or provide access in an alternative way.

If you are not satisfied with our response, you may lodge a complaint with the Commissioner for Human Rights: bip.brpo.gov.pl.

If we refuse to ensure digital accessibility or to provide an alternative means of access, a complaint may be submitted to BRF; the Code of Administrative Procedure applies.

Other information

Architectural accessibility

Office in Warsaw

47A Nowogrodzka Street, 00-695 Warsaw
  • Entrance wheelchair-accessible; double-leaf doors (total width 186 cm), not automatic; assistance available from security or BRF staff.
  • BRF Information Point on the left after entering; security desk on the right; a small ramp leads to the Information Point.
  • No voice announcements, induction loops, Braille or high-contrast signage.
  • Three parking spaces for persons with disabilities nearby (from Nowogrodzka Street).
  • Entry with an assistance/guide dog permitted. No sign language interpreter.

Field Representative in Lublin

22 Krakowskie Przedmieście, unit 1, 20-002 Lublin
  • No steps before the entrance. Single-leaf door ~100 cm, opens outward with considerable force; intercom.
  • Lift on the ground floor (door 90 cm); office on the 1st floor; 100 cm door may require assistance.
  • No voice announcements, induction loops, Braille/high-contrast signage.
  • Two parking spaces for persons with disabilities: Walerego Wróblewskiego Street.
  • Entry with an assistance/guide dog permitted. No sign language interpreter.

Visit arrangements: tel. 22 333 73 31, e-mail: biuroterenowelublin@rf.gov.pl

Field Representative in Olsztyn

1/2 Prosta Street, unit 5, 10-029 Olsztyn
  • No voice announcements, induction loops, Braille/high-contrast signage.
  • Parking space for persons with disabilities at Stanisława Staszica Street.
  • Entry with an assistance/guide dog permitted. No sign language interpreter.

Visit arrangements: tel. 22 333 73 37, e-mail: biuroterenoweolsztyn@rf.gov.pl

Information & communication accessibility

There is no Polish Sign Language interpreter at BRF premises. Entry with an assistance or guide dog is permitted. The buildings lack induction loops and Braille/high-contrast signage.