Contact

The Financial Ombudsman supports customers in disputes with financial market entities in various ways. See how you can contact us depending on the type of assistance you need.

1) Expert advice

Our expert helpline is available in varoius hours, depend of the subject.

E-mail advice can be obtained by writing to the following address: porady@rf.gov.pl or via the contact form (form in Polish).

Please note! Depending on the complexity of the case, the waiting time may be different.

2) Information on the status of applications addressed to the Financial Ombudsman is provided only by phone between 10.00 a.m. and 2.00 p.m. at the following telephone numbers: 22 333-73-26 and 22 333-73-27.

We would like to kindly inform you that due to the pandemic, the Office of the Financial Ombudsman is closed to the public until further notice.

3) Requests/applications to Financial Ombudsman may be placed personally in the Financial Ombudsman Office. We highly recommended to send them via e-mail becouse of epidemic danger.

Requests sent via e-mail address should be in the form of a scan of the signed request or contain an electronic signature.

Biuro Rzecznika Finansowego

ul. Nowogrodzka 47A

00-695 Warszawa

NIP number: 525 15 66 173

tel. +48 22 333-73-26 – Reception

+48 22 333-73-27 – Reception

fax +48 22 333-73-29

e-mail: biuro@rf.gov.pl

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